Topic: SCC - Conversations with Colleagues
Time: May 12, 2026 12:00 PM Central Time (US and Canada)
Join Zoom Meeting
https://us06web.zoom.us/j/82365791551?pwd=2TfBzAUfxJ07bAZ91U05oEPRgQ0Pfh.1

Meeting chat link
https://us06web.zoom.us/launch/jc/82365791551

Meeting ID: 823 6579 1551
Passcode: 395020

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Airports are facing continued pressure to grow non-aeronautical revenue streams in an increasingly competitive and cost-sensitive environment. Traditional levers like parking, retail, and concessions remain important—but they are no longer enough on their own.

In this webinar, Heather Neisen, Chief Customer Officer at Enliven, will dive into how airports are unlocking new, sustainable revenue streams through strategic commercial partnerships.

Drawing on real-world experience and case studies, Heather will share how airports of all sizes can tap into opportunities to not only deliver unique and engaging passenger experiences but drive strong financial returns.

Attendees will gain practical insights on:

Whether you're in airport management, operations, finance, or marketing, this session will provide valuable learnings for all.

Thank you to our featured corportate partner: 

Speaker

Heather Neisen
Enliven

Heather Neisen is the Chief Customer Officer of Enliven, the leading strategic consultancy for the aviation industry. Enliven develops and manages best-in-class commercial partnerships at airports around the world. Heather’s work has reshaped how airports approach airport wide programs—transforming them from fragmented vendor relationships into strategic drivers of long-term value. She has driven millions in new non-aeronautical revenue and made lasting enhancements to the passenger experience. Heather and her family live in Denver, Colorado.